Returns – Snip-its of West End

Returns

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unopened, unused and in a re-saleable condition with all tamper-resistant seals and original packaging intact.  Electrical goods must not have been removed from their packaging, remaining as packaged by the manufacturer.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, please contact us at shop@snip-its.so.uk, and we will advise of the correct procedure to follow.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@snip-its.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@snip-its.co.uk and send your item to: 81 High Street, West End, Southampton, UK, SO30 3DS.

Shipping
To return your product, you should mail your product to: 81 High Street, West End, Southampton, UK, SO30 3DS

All returns must be packed appropriately to avoid any damage in transit, and if received in a condition deemed to be unsuitable for resale, will not be eligible for a refund.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.